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* Most of the orders ship between 5 to 7 days if in stock and do not require customizations or modifications.

* Custom orders ship between 7 to 14 days from the day the order is completed (not including 14 days lead time after purchase is confirmed). 50% deposit is required to start work on any custom order.

* Orders may be gift wrapped if requested so that it is ready for gifting.

* Orders are shipped with Canada Post.

* Free shipping in Canada on orders over CAD $100.00

* Cocosperles cannot be held responsible for delays or lost packages due to Canada Post strikes, delays, etc. That being said, we will do our best to resolve any issues by contacting Canada Post on your behalf. Packages are not considered lost until 6 weeks after the package is sent.

* Tracking is available with express-post and priority shipping. If you need tracking please select this shipping option at checkout. 

 *All applicable customs fees for shipping are the responsibility of the buyer.

Shipping Address for Returns: To return your product,  please contact  us via email: to obtain a shipping address you should mail your product to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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